This privacy policy (“Privacy Policy”) describes how Pro-Tec Fire Services Inc (“Company”, “we”, “our” or “us”) collects and uses information that we process in connection with your use of this Website and the services available through the Website (collectively, our “Services”).
Pro-Tec Fire Services provides long-term, contracted Aircraft Rescue Fire Fighting (ARFF) services, ARFF management, ARFF training, and other value added services to our customers. Pro-Tec Fire Services is committed to protecting life, property, and the environment to those we serve through safe practices, teamwork, and community service.
Please read this Privacy Policy carefully to better understand our privacy practices when you use our Services. We may modify this Privacy Policy at any time at our discretion. Material changes will be conspicuously posted on the Website or otherwise communicated to you. All changes will be effective immediately upon posting to the Website.
IF YOU ARE A CALIFORNIA RESIDENT, PLEASE SEE THE “YOUR CALIFORNIA PRIVACY RIGHTS” SECTION BELOW FOR ADDITIONAL INFORMATION THAT APPLIES TO YOU.
IF YOU ARE A CANADIAN RESIDENT, PLEASE SEE THE “CANADIAN PRIVACY RIGHTS” SECTION BELOW FOR ADDITIONAL TERMS THAT APPLY TO YOU.
BY USING THE WEBSITE, YOU CONSENT TO AND ACCEPT THE PRIVACY PRACTICES DESCRIBED IN THIS PRIVACY POLICY.
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WHAT IS PERSONAL INFORMATION?
For purposes of this Privacy Policy, “Personal Information” or “Personal Data” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. -
PERSONAL INFORMATION WE COLLECT
We collect the following categories of Personal Information. We have provided examples of the types of data collected in each category and information about how long we keep that data:Category of Data
Examples
Retention Period
Identifiers
Full name, mailing address, billing address, shipping address, Internet Protocol Address (IP Address), email address, account user ID, password, and telephone number
For business customers: We retain this information as long as we have a business relationship with you.
For investors: As long as required by law
For individuals: As long as needed to respond to your requests or as required by lawCustomer Records
Name, signature, physical characteristics or description, address, telephone number, bank account number, credit card number, debit card number, or any other financial information
As long as we have a business relationship with you
Protected Classifications
Gender and ethnic origin (if you choose to provide that information on your job application), eligibility to work in the US, and disabilities (if you choose to disclose that in a job application or request accommodations
As required by law
Commercial Information
Records of services you purchased or received, or considered, other purchasing history or invoices, and credit checks
As long as we have a business relationship with you.
Internet Activity
Browsing history, search history, information regarding your interactions with the website, application, or advertisement, electronic device identifier, hardware information, operating system version, browser type and version, browser language, media access control (MAC), screen resolution, cookie information, system type, access times, and referring website URLs
For as long as is needed for our business purposes
Geolocation Data
City, state, zip code, and country (based on IP Addressn
For as long as required for our business purposes
Sensory Information
Customer service calls
For as long as is needed for our business and customer service purposes.
Employment Information
Employment history, resume, references, contact information, emergency contact information, professional certifications, associations, disciplines, pay requirements, licenses and certifications held, skills, and experience
As required by law
Education Information
Educational background, graduation date, degrees, trade association membership, and trade
certificationsAs required by law
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SOURCES OF THE INFORMATION WE COLLECT AND THE PURPOSE FOR WHICH WE COLLECT IT
We collect certain Personal Information directly from you when you communicate with us or provide your information to us as further described below. We also use cookies and online tracking mechanisms to automatically collect information from you when you visit the Website as described below.Purpose for Collection and Use
Examples
Category of Data
Business Purposes
To facilitate transactions;
To process requests for services;
To improve products and services;
To provide customer service;
To create accounts;
To inform our business strategies;
To engage in product research and development;
To monitor our services; and
To administer surveysIdentifiers,
Customer Records,
Commercial Information,
Internet Activity,
Sensory InformationCommunication Purposes
To respond to your requests or inquiries;
To send you newsletters and updates; and
To provide information about our products and servicesIdentifiers,
Customer Records,
Commercial Information,
Internet Activity,
Sensory InformationEmployment Purposes
We collect personal information such as your name, address, e-mail, and phone number when you apply for employment with us through the Website.
In addition, we may collect information relating to your demographics, education, and employment history when you submit that information as part of an employment application. Not all requested information is required, however, and we specifically indicate what information is required to submit your employment applicationIdentifiers
Website Management Purposes
To provide personalized experiences;
To troubleshoot problems with the Website;
To help improve the Website;
To protect the security of the Website; and
To conduct statistical and other analyses of the WebsiteIdentifiers,
Internet ActivityMarketing & Advertising Purposes
To send you promotions;
To serve you targeted advertising; and
To send you e-mail promotionsIdentifiers,
Internet Activity,
Commercial InformationFor Compliance and Legal Purposes
To protect our legal rights and the rights of third parties;
To bring legal action when necessary to protect legal rights;
To respond to state consumer privacy rights requests; and
To respond to other legal requestsIdentifiers,
Customer Records,
Commercial Information,
Internet Activity,
Employment Information,
Education Information,
Protected ClassificationProcessing Job Applications
To accept job applications and to evaluate your qualifications for employment
Identifiers,
Protected Classifications,
Employment Information,
Education InformationAnalytics
To perform analytics on your use of the Website; and
To understand the Website's demographics and user preferencesIdentifiers,
Internet ActivityINFORMATION WE COLLECT FROM THIRD PARTY SOURCES
We collect Personal Information from various third-party companies and public sources as described below.Purpose for Collection and Use
Examples
Category of Data
Commercial Purposes
To process payments for our services
Identifiers,
Customer RecordsMarketing & Advertising Purposes
We may receive information from third-party advertising service providers
Identifiers
Website Management
We may also receive Personal Information from third-party analytics providers.
Identifiers,
Internet Activity,
Commercial Information -
SHARING PERSONAL INFORMATION
We may disclose your Personal Information with third parties for the following purposes:With Whom We Disclose Personal Information
Purpose for Disclosing
Category of Information
Employees, Business Partners, Affiliates, and Subsidiaries
To process, deliver, and provide services, communicate with you, provide customer service, and improve our products and services
Identifiers,
Commercial Information,
Customer Records,
Internet ActivityService Providers
We may share your Personal Information with service providers, in accordance with contractual provisions that require them to protect your Personal Information.
Examples:
Employment: In connection with administration of your employment and benefits
Job applications: To assist with managing the hiring process such as background checks
Website: To operate and manage our website
Payment processing: To provide payment processing servicesIdentifiers,
Internet Activity,
Customer Records,
Commercial InformationThird-Party Advertising Networks and Social Media Platforms
To provide targeted advertising and other marketing communications
To perform data analysis and statistical analysis for us.Identifiers,
Commercial Information,
Internet ActivityGovernment and Law Enforcement
We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, Pro-Tec Fire Services or any other person or entity
Identifiers,
Commercial Information,
Internet Activity,
Customer RecordsProfessional Advisors
To receive advice from our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to us
Identifiers,
Commercial Information,
Customer RecordsNew Owners or Successors in Interest
We may share your Personal Information in connection with a contemplated or completed strategic business transaction such as a merger, acquisition, sale of all or substantially all of our assets or stock to a subsequent owner or operator, a dissolution, bankruptcy, liquidation or other similar business transaction where Personal Information may be shared, sold or transferred to that third party, including during the due diligence process
Identifiers,
Commercial Information,
Internet Activity,
Customer Records -
DE-IDENTIFIED/AGGREGATED DATA
We may de-identify or aggregate your Personal Information to the extent it could no longer be used to identify you. Once we do this, the information is no longer considered Personal Information, and we can use it for any lawful purpose. We will not attempt to reverse this process or attempt to re-identify you based on the de-identified or anonymized information. -
WEBSITE ANALYTICS, COOKIES, AND OTHER TRACKING TECHNOLOGY
We may use cookies, beacons, tags, pixels, session replay and other tracking technologies on our Website to operate the Website, to gather analytical data about use of the Website and to provide targeted advertising.Website Analytics
We may use certain third-party analytics services to improve the functionality, features, or delivery of our Website. We may also use these analytics services to record mouse clicks, mouse movements, scrolling activity, as well as any text that you type into our Website.Web Beacons and Similar Tracking Technologies
When you visit our Website, we may collect your IP address for certain purposes such as, for example, to monitor the regions from which you navigate our Website. We may also use web beacons alone or in conjunction with cookies to compile information about your usage of our Website. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon. We may use web beacons to operate and improve our Website -
YOUR CONSUMER PRIVACY CHOICES
We recognize that you may want to limit how your Personal Information is used and shared. We currently offer the following choices:
Update your Personal Information. You may update your Personal Information by contacting us using the information in the Contact Us section below
Opt Out of Targeted Marketing. If you wish to limit or opt out of third-party advertising, you can do one or more of the following:
Change your Browser Settings. The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be uploaded to your device, including how to disable such technologies. You can disable our cookies, or all cookies, through your browser settings, but please note, disabling cookies may impact some of the features of our Website and prevent them from operating as intended. You can learn more about cookies, including how to see what cookies have been uploaded to your device and how to manage and delete them, by visiting All About Cookies.
Change your Preferences. To change your preferences with respect to certain online ads and to obtain more information about ad networks and online behavioral advertising visit the National Advertising Initiative Consumer Opt Out page and the Digital Advertising Alliance's Consumer Choice Tool. Please note that even if you opt-out of receiving interest-based advertising, you may still receive advertisements, but they will be more general in nature. In addition, the electronic device you use to visit our Website may offer relevant privacy settings; please see the device settings for details.
Out of Marketing Emails. You can opt out of marketing or advertising emails by clicking on the unsubscribe button in the email or contacting us at info@protecfire.com with "Unsubscribe" in the subject line. To opt-out of other communications (e.g., postal marketing and telemarketing), please contact us as set forth in the Contact Us section below. Opting out of marketing communications does not prevent you from receiving other, non-marketing communications from us. -
LEAVING OUR WEBSITE AND/OR LINKING TO THIRD PARTIES
We strive to ensure that any information you send us is safe. When you leave this Website and go to another linked website, we are not responsible for the content or availability of the linked site. Please be advised that we do not represent either the third party or you, if you enter into a transaction on the third-party site. Further, the privacy and security policies of the linked site may differ from those practiced by us. The inclusion of any link does not imply our endorsement of any other company, its site(s), or its product(s) and/or service(s). We are not responsible for the privacy practices or content of any other site -
SOCIAL MEDIA
Our online Services may use social media plug-ins to enable you to easily interact with certain social media websites (e.g., Facebook, LinkedIn, Instagram) and share information with others. When you visit our online Services, the operators of the available social media plugins can place a cookie on your device enabling such operators to recognize individuals who have previously visited our online Services. If you are logged into these social media websites while visiting our online Services, the social media plugins allow the relevant social media website to receive information that you have visited our online Services or other information. The social media plugins also allow the applicable social media website to share information about your activities on our online Services with other users of the social media website.For example, Facebook Social Plugins allow Facebook to show your "Likes" and comments on our online Services to your Facebook friends. Facebook Social Plugins also allow you to see your friends' Facebook activity on our online services. We do not control any of the content from the social media plugins. We may also interact with you on social media platforms. If you contact us on one of our social media platforms, request services, or otherwise communicate directly with us on social media, we may contact you to interact with you. For more information about social media advertising and social media plugins from other social media websites, please refer to those website's privacy and data sharing statements
We use the YouTube application programming interface (API) services to allow you to access YouTube content from our Services. Your use of YouTube is governed by YouTube's Terms of Service and Privacy Policy. We encourage you to read the YouTube Terms of Service and Privacy Policy which are available on its website at https://www.youtube.com/t/terms
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CHILDREN'S PRIVACY
Our Website is not intended for or directed to individuals under 16 years of age, and we do not knowingly collect any personal information from children under the age of 16. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information. -
DATA SECURITY POLICY
We use commercially reasonable physical, technical, and organizational measures to help maintain the security of your Personal Information and protect against unauthorized access or acquisition. If we experience a data security incident involving your Personal Information, we will notify you of the incident if required under applicable law -
YOUR CALIFORNIA PRIVACY RIGHTS
The terms in this section are only applicable to residents of CaliforniaUnder the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act, (together, the CCPA), California residents have additional rights regarding their Personal Information. In the event of a conflict between this Section and the remainder of this Privacy Statement, this section shall take precedence for the applicable state residents. Certain capitalized terms not defined in this Privacy Statement have the meanings set forth in the relevant Act described above.
California Privacy Rights
CALIFORNIA RESIDENTS PRIVACY RIGHTS
Right to Know
Subject to certain exceptions, you have the right to know what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom we disclose Personal Information, and the specific pieces of Personal Information we have collected about you. A request to know can be made up to twice a year.
Right to Delete
You have the right to request that we delete the Personal Information we have collected about you, taking into account the nature of the Personal Information and the purposes of the processing of the Personal Information.
Right to Correct
Subject to certain exceptions, you have the right to request that we correct your inaccurate Personal Information.
Right to Opt-Out
Subject to certain exceptions, you have the right to opt-out of having your Personal Information sold to or shared with third parties for targeted marketing.
In addition to other methods available to submit a request to exercise a Privacy Right, you may make a request to opt-out by filling out the form [LINK TO FORM]
Right to Non-Discrimination
We will not discriminate against you for exercising any Privacy Right provided under applicable law.
Who May Exercise Your Privacy Rights
Only you or a person that you authorized to act on your behalf may make a privacy rights request concerning your Personal Information. A parent or legal guardian may make a privacy rights request on behalf of their child
If you choose to use an authorized agent, you must: (a) provide signed, written permission to that authorized agent to submit privacy rights requests on your behalf; (b) verify your identity directly with us; and (c) directly confirm with us that you granted permission to the authorized agent to submit the request on your behalf. We may deny a request from an authorized agent if we do not have proof that you authorized them to act on your behalf.
ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
Categories of Personal Information Collected
During the past 12 months, we have collectedthe following categories of Personal Information as described in the SOURCES OF THE INFORMATION WE COLLECT AND THE PURPOSES FOR WHICH WE COLLECT IT section above.
Categories of Personal Information Disclosed for a Business Purpose
Duringthe past 12 months, we have disclosed the following categories of Personal Information for a business purpose:
Identifiers
Commercial Information
Internet ActivityCategories of Personal Information Sold or Shared
We do not Sell or Share (as those terms are defined in the CCPA) any Personal Information we collect through the Website.
Sensitive Information
We collect, use, or disclose your Sensitive Personal Information, as defined in the CCPA.
California Shine the Light
Under California's Shine the Light Law (California Civil Code Section 1798.83), you have the right to request the following information regarding our disclosure of your Personal Information to third parties for direct marketing purposes: (a) the categories of Personal Information we disclosed to third parties for their direct marketing purposes during the preceding calendar year; (b) the names and addresses of the third parties that received the information; and (c) if the nature of the third party's business cannot be determined from their name, examples of the products or services they marketed. This information may be provided in a standardized form that is not specific to you.
You are permitted to obtain this information from us once a year, free of charge. To make such a request, please submit your request in writing to:
Email us at: info@protecfire.comExercising Your Privacy Rights
You may exercise your California privacy rights described below by contacting us at:
Pro-Tec Fire Services
ATTN: Data Privacy
3433 West College Avenue
Appleton, WI 54914
Email: info@protecfire.com
Toll-Free (800) 242-6352When We Will Respond: We will try to respond to your request within 45 days. If we require additional time, we will inform you of the reason and extension period. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. For data portability requests, we will select a format to provide your Personal Information to you. We may charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.
Opting Out of the Sale or Sharing of Your Personal Information.
You may opt out of our Sale or Sharing of your Personal Information for targeted advertising:
By email at: info@protecfire.com
Via webform at:
Using the options provided in the above Your Choices section above.
Global Privacy Control. You may opt out of the sale or sharing of your Personal Information by broadcasting the Global Privacy Control (GPC) signal, an opt-out preference signal, using a browser and/or browser extension that supports the GPC signal. To download and use a browser supporting the GPC signal, click here. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use. -
CANADIAN PRIVACY RIGHTS
Your Canadian Privacy Rights. Under Canadian privacy laws you have certain rights to access and correct Personal Information, subject to identity verification requirements and certain exceptions.
Right to Access. You have the right to confirm that we hold Personal Information about you, receive an explanation about how we use your Personal Information, and obtain access to your Personal Information.
Right to Rectification. You have a right to examine and challenge the accuracy and completeness of your Personal Information, and have your Personal Information amended where appropriate.
Right to Withdraw Your Consent. You have the right to withdraw your consent to processing your Personal Information at any time, subject to legal or contractual restrictions and reasonable notice. If your withdrawal of consent implicates the quality of our services to you, we will notify you.
Right to Complain to a Data Protection Authority. You also have the right to lodge a complaint regarding the processing of your Personal Information with the applicable data protection authority. Please contact your local data protection authority for more information.
How to Exercise Your Rights. To exercise your rights described in this Section, you may submit your request to us by contacting us using the contact information listed below.Data Transfers and Consent To Processing Outside of Canada or Quebec
We are based in the United States. We may transfer your Personal Information to the United States in connection with the operation of our business. To assist us in meeting our operational and legal obligations, we may also transfer or make your Personal Information accessible to one of our service providers located either in Canada (both inside and outside Quebec) or throughout the world.
When we transfer your Personal Information outside of Canada, your Personal Information may be available to government officials in the United States or other countries. These countries have privacy laws that differ from Canadian privacy laws.Additional Terms Applicable to Quebec Residents Only
For Quebec residents, Quebec law provides you with additional rights regarding the use of your Personal Information, subject to identity verification requirements and certain exceptions.
Right to Restriction of Processing. You have a right to direct us to cease disseminating your Personal Information or to de-index any hyperlink attached to your name that provides access to the information by a technological means, if the dissemination of the information contravenes the law or a court order.
Right to Request Deletion. You have a right to request that we delete Personal Information we collected from you. We will comply with such requests, and direct our service providers to do the same, subject to certain exceptions permitted by applicable law.
Right to Portability. You may request copies of the Personal Information you have provided to us. Where possible, we will deliver the copy of your Personal Information to you using a structured, commonly used, and machine-readable format. Alternatively, you may request that we send your Personal Information to another business.
How to Exercise Your Rights. To exercise your rights described in this Section, you may submit your request to us by contacting us using the information below.
Translations. This Privacy Statement may be provided in several languages. In the event of conflict or inconsistency, the English language version of this Privacy Statement controls, unless otherwise required by applicable law. En cas de conflit ou d'incohérence, la version anglaise de cette politique de confidentialité contrôle, sauf si la loi applicable l'exige. -
CHANGES TO THIS PRIVACY POLICY
As our organization changes over time, this Privacy Policy may change as well. We reserve the right to amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy on our Website. We will provide you notice of material changes by indicating that the Privacy Policy has been updated on our homepage and will indicate the date we made the update above. Your continued use of any of the Website and Services after the changes have been made will constitute your acceptance of the changes. Please therefore make sure you read any such notice carefully.Contact Us
Pro-Tec Fire Services Inc
ATTN: Data Privacy
3433 West College Avenue
Appleton, WI 54914
Email: info@protecfire.com
Toll-Free (800) 242-6352
Pro-Tec offers a UnitedHealthcare benefit which includes access to a large network of doctors and hospitals nationwide, covering a wide range of medical services like preventive care, physician visits, lab tests, emergency care, prescription drugs, mental health services, and more. UHC also offers convenient features like virtual visits and wellness programs.
Pro-Tec supports a work-life balance, encouraging employees to maintain a healthy balance between their professional and personal lives. We offer vacation and sick time benefits to provide employees with paid time off to rest, recharge, and take care of personal health needs. These benefits contribute to a healthier and more engaged workforce, offering flexibility and peace of mind for personal and health-related circumstances.
Pro-Tec offers a Flexible Spending Account that allows you to set aside pre-tax dollars for eligible medical, dental, vision and dependent care.
The Employee Assistance Program (EAP) is offered to all employees and their legal dependents. It is a confidential short term counseling program that is provided at no cost and is available 24/7, 365 days per year. The purpose of an EAP is to assist you with personal, family, or work-related problems that impact your wellbeing.
Pro-Tec provides vision insurance through Delta Vision that covers eye exams, contact lenses, glasses, and discounts on services like laser vision correction.
A retirement savings plan is a financial account that allows individuals to save a portion of their income on a tax-advantaged basis to build funds for use during their retirement years through employer-sponsored plans like a 401(k), where contributions can be made pre-tax or post-tax depending on the plan type, with the goal of growing the money over time through investments to provide income in retirement.